Return & Refund Policy

At Lalafone, we are committed to ensuring a smooth and hassle-free experience for our customers—from purchase to after-sales support. You can shop with confidence, enjoy exclusive discounts, and, if necessary, contact our service team for returns or support.

Online Returns Policy

Lalafone is dedicated to making the return process straightforward and transparent. If you encounter any issues with a product, we gladly accept authorized returns within 14 calendar days of receipt for most items, in accordance with the terms and conditions outlined below.

  • Return requests must be submitted within 14 calendar days of receiving the item.
  • Customers must ship the product within 14 calendar days after submitting a return request.
  • Opened items may be returned only if they have not been used, tried, installed, or activated.
  • All returns must include original packaging and all included accessories.
  • Any personal data or installed software must be erased before returning the product.
  • Returned items will be inspected by Lalafone's technical team.
  • If the returned item passes inspection, refunds will be issued within 14 business days after the parcel arrives at our return address.
  • Returns that do not follow the stated procedure will not be accepted and will be returned to the customer at their expense.

Return Terms & Conditions

  • For returns due to change of mind, if the product has been used, installed, or activated, up to 30% of the product value may be deducted from the refund due to diminished value.
  • For unsealed personal items such as earphones or headphones, an additional 10% deduction will apply due to hygiene considerations.
  • Return parcels must be sent to Lalafone's designated return address. We are not responsible for items sent to incorrect addresses.
  • Lalafone reserves the right to request photos and serial numbers to verify that the item was originally supplied by us.
  • The Lalafone Warranty does not cover the following types of damage or faults:
    • Damage caused by liquid exposure or moisture.
    • Intentional damage or signs of misuse.
    • Damage resulting from dropping, impact, or mishandling of the product.
    • Any damage caused by unauthorized repairs or modifications, whether by the customer or a third party.
    • Accidental physical damage, including but not limited to cracks, dents, or breaks.
    • Damage caused by the improper use of accessories or incompatible equipment.
    • Faults or issues arising from normal wear and tear, such as:
      • Scratches on screens or casings
      • Acceptable battery performance degradation over time
    • Devices that have been jailbroken, rooted, or otherwise tampered with after purchase.
    • Screen burn-in or image retention that develops over the course of regular usage.

How to Return Your Order

Please contact Lalafone using one of the following methods:

Email

To initiate a return, refund, exchange, or repair, contact our Support Team at support@lalafone.com. Returns are accepted only via email or the online contact form.

Online Contact Form

Alternatively, complete the contact form below. A member of our team will respond promptly to assist with your request.

Important: Providing your Order ID in your email or message will help our team assist you more efficiently.

Return Shipping Costs

  • Lalafone will cover the logistics fee for returning items that are faulty or damaged upon arrival while still sealed.
  • For returns due to change of mind or items not as expected, the customer is responsible for the return shipping fee.
  • If the order has already been dispatched, a deduction of up to 30% of the product value may be applied to reflect any reduction in value, with a minimum deduction of €35 per order.

All returns must be sent using a tracked service. Please provide the tracking number and parcel photos to Lalafone once shipped.

Lalafone is not liable for any returned items lost in transit.